Privacy Policy

Last updated: 10 March 2026

1. Introduction

Servo Scout ("we", "us", "our") operates the Servo Scout mobile application and website at servoscout.com.au. Servo Scout is a real-time fuel price comparison service built for Perth, Western Australia.

This Privacy Policy explains how we collect, hold, use, and disclose your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using Servo Scout, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We may collect the following types of personal information:

  • Account information - email address and username provided during registration.
  • Approximate location - GPS coordinates used during your current session only, to identify nearby fuel stations. This data is not stored on our servers unless you provide explicit consent.
  • Fuel price submissions - prices you submit, including the station, fuel type, price, and the time of submission. These are attributed to your username.
  • Device information - device type, operating system, app version, and a unique device identifier for push notification delivery.
  • Usage analytics - anonymised interaction data such as screens visited, features used, and session duration.

3. How We Collect Information

We collect personal information in two ways:

  • Directly from you - when you create an account, submit a fuel price, update your profile, or contact us.
  • Automatically - when you use the app, we may automatically collect device type, operating system version, and anonymised usage analytics through our analytics provider.

We will not collect personal information by unlawful or unfair means. Where it is reasonable and practicable to do so, we collect personal information directly from you.

4. Why We Collect It

We collect your personal information for the following purposes:

  • Service provision - to operate the app, display fuel prices, and show nearby stations based on your location.
  • Nearby stations - to determine which fuel stations are closest to you during your current session.
  • Price attribution - to attribute crowdsourced price submissions to your account, supporting our community moderation and reputation system.
  • Account management - to manage your account, authenticate your identity, and communicate with you about your account.

We will only collect personal information that is reasonably necessary for, or directly related to, one or more of our functions or activities.

5. How We Use Your Information

We use your personal information to:

  • Provide the service - display real-time fuel prices, find nearby stations, and process your price submissions.
  • Improve the app - analyse anonymised usage data to improve performance, fix issues, and develop new features.
  • Communicate with you - send push notifications about price drops (if opted in), account-related emails, and important service updates.
  • Enforce our terms - detect and prevent fraudulent price submissions, enforce our Terms of Service, and maintain the integrity of community-contributed data.

We will not use your personal information for a purpose other than the purpose for which it was collected, unless you have consented or the secondary purpose is related to the primary purpose and you would reasonably expect us to use the information for that secondary purpose.

6. Third-Party Services

We use the following third-party services that may process your personal information:

  • Mapbox (United States) - provides map tiles and geocoding. When you use the map, your approximate location and device information may be transmitted to Mapbox servers in the United States. See Mapbox Privacy Policy.
  • Stripe (United States) - processes payments for Servo Scout Pro subscriptions. Payment card details are handled entirely by Stripe and are never stored on our servers. See Stripe Privacy Policy.
  • Firebase Cloud Messaging (United States) - delivers push notifications to your device. Your device token is transmitted to Google servers in the United States. See Firebase Privacy Policy.

Cross-border disclosure (APP 8): By using Servo Scout, you acknowledge that personal information may be disclosed to these overseas recipients located in the United States. We take reasonable steps to ensure that overseas recipients handle your personal information in accordance with the Australian Privacy Principles. However, you acknowledge that the overseas recipients may not be subject to privacy obligations equivalent to those under the Privacy Act 1988.

7. Location Data

Servo Scout uses your device's GPS to determine your current location so we can show you nearby fuel stations and sort results by distance. Your location is used for the current session only and is not stored on our servers.

We will not record, retain, or share your location history unless you explicitly opt in to a feature that requires it (for example, location-based price drop alerts). You may revoke location permissions at any time through your device settings, although this may limit the app's functionality.

If location permission is denied, the app will still function - you can manually search for suburbs or browse the map.

8. Cookies and Analytics

Our website (servoscout.com.au) may use minimal, essential cookies to maintain session state. The mobile app does not use browser cookies.

We collect anonymised usage analytics to understand how the app is used and to improve the experience. We do not use third-party advertising trackers, sell your data to advertisers, or build advertising profiles based on your behaviour.

9. Data Storage and Security

Your personal information is stored on servers hosted by Microsoft Azure in Australia. We implement industry-standard security measures, including:

  • Encryption of data at rest using AES-256.
  • Encryption of data in transit using TLS 1.2 or higher.
  • Access controls and authentication for all administrative systems.
  • Regular security reviews and dependency updates.

While we take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

10. Data Retention

  • Account data - retained for as long as your account remains active. If you delete your account, your personal account data (email, username, preferences) will be permanently deleted within 30 days.
  • Price submissions - retained indefinitely as public contributions to the community dataset. Submissions are attributed to your username; if your account is deleted, your submissions will be anonymised (attributed to "deleted user") but the price data itself will remain.
  • Analytics data - anonymised usage analytics are retained for up to 24 months for trend analysis, after which they are deleted.

11. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access - request access to the personal information we hold about you.
  • Correction - request correction of any personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.
  • Deletion - request deletion of your account and associated personal data.

To exercise any of these rights, contact us at hello@servoscout.com.au. We will respond to your request within 30 days. We may need to verify your identity before processing your request.

We will not charge you for making a request or for providing access to your personal information, unless your request is manifestly unfounded or excessive.

12. Notifiable Data Breaches

In the event of a data breach that is likely to result in serious harm to any individual whose personal information is involved, we will:

  • Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable in accordance with Part IIIC of the Privacy Act 1988.
  • Notify affected individuals as soon as practicable, including a description of the breach, the types of information involved, and recommended steps to take.

We maintain an internal data breach response plan and regularly review our procedures to ensure compliance with the Notifiable Data Breaches (NDB) scheme.

13. Children's Privacy

Servo Scout is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take reasonable steps to delete that information as soon as practicable.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at hello@servoscout.com.au.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

  • Update the "Last updated" date at the top of this page.
  • Notify users via an in-app notification or email where the changes are significant.

We encourage you to review this page periodically. Your continued use of Servo Scout after changes are published constitutes your acceptance of the updated policy.

15. Contact and Complaints

If you have any questions about this Privacy Policy, or if you wish to make a complaint about how we have handled your personal information, please contact us:

We will acknowledge your complaint within 7 days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):